Innovative marketing - lawyer-style

One of the best innovative marketing strategies I recently came across, is the brainchild of the Cueto Law Group. This Miami, Florida-based law firm allows its clients to pay up to 20 percent of their legal fees with carbon credits. (Click here for the press release)

Carbon credit trade works as follows: a fixed, high penalty rate is applied to emissions that exceed a set target and firms are free to buy qualifying credits on the open market to bring their balance below the target level. The price of carbon on the open market will vary from scheme to scheme but is guaranteed to be lower than the penalty rate. Hence an upper bound is set for the price of carbon and classical market efficiencies force the real price of carbon emissions as low as possible. Carbon credits thus represent permits to emit climate-warming greenhouse gases. One carbon credit unit is commonly equal to one ton of carbon dioxide emissions.

Under the law firm’s program called “CO Too,” its clients can pay with carbon credits which the company can then trade in the international carbon markets.
"Our CO Too program is a way to help the environment, while at the same time providing an alternative way for clients to pay for professional services. We are proud to be leading the legal industry in this initiative,” said Cueto.

Mr. Cueto went on to say that he is optimistic that other industries will follow his company's lead. He stressed that carbon credits have gained significance as a legitimate currency with which to transact business.

"The current economic climate is a golden opportunity for the professional services industry to develop new ways to tackle global emissions.” He went on to say that credits represent a “paradigm shift” in the way business is transacted.

The global carbon credit market was valued at $126 billion in 2008. The World Bank estimates that the market could grow up to $150 billion by the end of 2009.

The Cueto Law Group consists of Santiago A. Cueto and his associate in Lima, Peru. Established in June, 2009 they are largely doing litigation for international clients with U.S. problems.

Cueto obviously knows a thing or two about marketing – his website is a textbook example of the latest trend in corporate website design, including news feeds, blog, etc. His timing is also impeccable – he launched his “CO Too” program during the Copenhagen Climate Change Conference 2009.

Although no clients took Cueto up on his offer yet, the media impact was a marketer's dream come true.
Prominent WSJ blogger Ashby Jones interviewed Cueto and quite a few eco magazines and blogs picked up the story, including Ecoseed and Mother Nature Network.

It shows how a clever marketing idea announced in a press release distributed via PR Newswire can put a small law firm firmly on the map.

(illustraton courtesy of www.toothpastefordinner.com)

Article Marketing

One of the best ways to promote a company or product is through opinion articles. Many magazines (online and print) welcome well-written articles. These articles should not be biased though – nobody wants to read a (blatant) sales pitch. As marketing professions will tell you – educating your target audience/potential customers is an effective marketing strategy.

Before starting to write, you need to identify the target audience. Who are the readers of the magazine you want to send the article to? What are their interests? Do you have a direct connection to the editor, or only via a PR company? Does the magazine allow hyperlinks? Do they also want original illustrations? In short – you need to do your homework.

Many marketing and copywriters ghostwrite – they write the opinion articles for a company’s CEO, CMO or CTO, and when published, it will be under the executive's name.

Following are some points of attention when writing an opinion piece:

1. It must be informative. The reader should learn something from reading the article.
   
2. It must be interesting. The text should flow and keep the reader interested to go on reading.
   
3. It must be based on facts, and not assumptions. References to recent events that were covered in the global media are a good hook, as are reports of leading analysts such as Gartner and Forrester.
   
4. It must be neutral. As mentioned before, nobody wants to read a sales pitch. A neutral article covering new or future trends, or “how to…” articles are popular. At the end of the year, articles about predictions for the coming year are in demand.
   
5. It should have hyperlinks (if allowed by the newspaper), footnotes and references. It makes the article trustworthy and increases the chance for publication.
   
6. Most magazines will ask for illustrations. Try to have original images in high resolution. No matter what industry you are in, the chance that your competitors use the same stock photos is high. Diagrams are always popular in tech pieces, as are product photos. Make sure to send different photos to various magazines – don’t forget, they all want to have original content!
   
7. Custom write your story, tailored to each magazine. Sending the same article to several tech mags is professional suicide, especially in today’s viral media
   
8. Make sure to put a short bio with contact details at the bottom of the article.
   
9. Follow up. Once you see that your article in published, drop a thank-you note to the magazine (or journalist). Blog and tweet about it, and make sure to include the URL of the publication.

For an example of an opinion piece, click here

Google’s real-time search – a search engine marketing dream come true?

Google announced the roll-out of its new real-time search function. Search results will incorporate real-time content from Twitter feeds, blog posts, online news content, Facebook status updates, and content from MySpace, FriendFeed, and Jaiku.

According to Google, the latest results and the new search options are also designed for iPhone and Android devices for info-on-the-go.

With this move, Google also tries to stay ahead of its main competitor - Microsoft's Bing that already has a real-time search function.

With its real-time search, Google will change SEO forever.

1. More and more companies will be "forced" to use social media to get exposure and to stay ahead of their competitors.
2. SEO and marketing experts will have a plethora of new opportunities for search engine optimization and marketing. Keyword and search terms will be embedded and searched in real-time news content, tweets, etc.
3. Companies need to be aware of what content and news they publish, since it will be exposed instantly to searches. There is no lead time for rectifications. This is especially important for companies that need to comply with regulatory rules and regulations (e.g., SOX and HIPAA).
4. Users of social media must be even more careful than before what content they post of their Facebook page or what they tweet about.
5. Facebook users need to be aware that if they flagged their profile as public, posted info can be displayed in search results.

It's too soon to predict what the impact on SEO and marketing will be, but it looks like a search engine marketing dream come true......

The Jia Junpeng phenomenon – clever viral marketing

“Jia Junpeng, your mom is calling you to eat at home” became one of the hottest catch phrases on Internet, getting cult status. It is also a testimonial of the power of viral marketing.

In July 2009, an anonymous user posted the sentence “Jia Junpeng, your mom is calling you to eat at home” on a World of Warcraft forum. Within 24 hours, it was viewed 1.5 million times, got over 200,000 comments and was reposted and quoted on at least 7,000 webpages. It quickly developed into a media tsunami inside and outside China.

The brain behind the phenomenon is Ao Chunhua, CEO of a small website marketing company based out in Chonqing. He hired over 800 people to register over 20,000 online IDs to flood the forums and create 100,000 replies / postings to drive traffic to World of Warcraft.

Why did it become such a success?

1. China’s youth are the driving force behind online growth. They love to social network and reach out and connect online.
   
2. The sentence “mom calling you home to eat” triggers an instant emotional response. The Chinese fondly recall childhood memories of playing outside and being called by their mother to come home to eat once dinner was ready.
   
3. The Internet is a breeding ground for creativity, ideas, and testing out of marketing strategies.
   
4. Viral marketing or word-of-mouth (WOM) marketing is a highly effective way to reach out and communicate with Chinese consumers. Chinese consumers shy away from traditional media and puts emphasis on guanxi (personal relationship). A recent survey found that nearly 40% of Chinese men aged 18-34 ranked word-of-mouth marketing as their top influence for electronic purchases.
   
5. Viral marketing is also a cost-effective way of reaching target groups and building brands. As everywhere in the world, traditional advertising on television, radio, or in print is expensive.

Café marketing – did Lcafe start a new marketing trend?

Sample Lab opened its Lcafe in Tokyo to reach Japanese women with information about new products.

It works as follows: Lcafe, customers register via mobile phone by providing their personal information (age, birthday, marital status). To become a member, they do not need to give their real name or exact address.

Once registered, the customers get tokens based on the amount of food or drink they ordered. They take their tokens to a brightly lit "sample bar" were they use them to get samples.
Registered members also get a barcode that shows up on their mobile phone. This serves as a membership ID, but also helps Sample Lab track who got what sample.

Sample Lab later sends out questions to see how a member liked a particular item. Those who answer the electronic survey get extra tokens for more samples.

Within the first two months, the café has more than 2,000 registered members. Offered samples were Refresh Time, a vitamin-infused drink by House Wellness Foods Corp.; pretzel sticks with flavors such as cheese, apple or tomato; and assorted skincare products.

This new trend was triggered by the economic turndown. Japanese advertisers are looking at new options to make their advertising more effective. They are turning away from mass promotion such as television ads and glossy magazine spreads that are very expensive. Targeted promotions like samples as more far more affordable and reach the correct customer group.

Yuhi Hori, of the event promotion division of Japan's largest advertising agency Dentsu Inc., agrees. "There is a fresh interest in distributing samples, as technologies using the Internet and mobile phones, which were not available in the past, allow companies to see the impact of sample promotion."

Lcafe reaches its target group perfectly – affluent Japanese women in their 20s and 30s. The café, which serves liquor, is open from 10 a.m. until 4:30 a.m. and clearly caters to women. Men are not allowed after midnight during the "Cinderella Time." The ratio of female to male customers is 9 to 1, according to Lcafe.

According to Kouhei Nishida, a manager of business development at Sample Lab, this group was chosen since "women take an initiative in shopping, they spark a trend. These young women can serve as influencers." More importantly, customers like Lcafe. Misako Minami, a 22-year-old college senior said: "It's simple [to register]. I feel value for money because I can get samples of new products while having a meal."

However, Lcafe also has its critics. Hideyuki Suehiro, of Hakuhodo, a major Japanese ad agency, claims that Lcafe lacks a system to encourage customers to spread their café experience through word of mouth (WOM) on the Internet. According to Lcafe, this is easily solved once it expands into other major Japanese cities (Yokohama, Nagoya and Osaka) and eventually overseas.

Time will tell if Lcafe remains a local phenomenon, or is starting a global marketing trend….

Games maker EA is at it again – another PR stunt gone wrong

This, time Electronic Arts (NASDAQ:ERTS) unleashed a media storm over its Dante’s Inferno.

At San Diego Comic-Con event, EA came up with a promotion that went sadly wrong. It consisted of a contest, where show visitors were invited to "commit acts of lust" with models working at the convention –no matter in which booth. They had to submit proof by posting photos on various social networks, such as Twitter and Facebook.

The idea was to create a viral media storm. The winner (or ultimate sinner?) would enjoy "dinner and a sinful night with two hot girls, a limo service, paparazzi and a chest full of booty." The consolation prize for the five runners- up consisted of a copy of the game, a $240 gift card and assorted game merchandise.

In the disclaimer, EA stated on the official rules page that "...judges reserve the right, in their sole and absolute discretion, to disqualify any Submissions that are inappropriate for any reason, including without limitation, for depicting or mentioning sex, violence, drugs, alcohol and/or inappropriate language." In other words, keep your "acts of lust" clean!

The gaming community was not a bit charmed, to say the least. Th campaign was labeled as tasteless, immature and sexist. The company tried to explain (or to justify) by pointing out that lust is one of the nine sins/Circles of Hell and that participants were invited to take pictures with costumed reps.

"'Commit acts of lust' is simply a tongue-in-cheek way to say take pictures with costumed reps," EA’s danteteam tweets. "Also, a ‘Night of Lust’ means only that the winner will receive a chaperoned VIP night on the town with the Dante's Inferno reps, all expenses paid, as well as other prizes."

The game community was not impressed and tweeting back with viral force.
addtwist tweeted on July 27, 2009: "You should've just gone with Gluttony. Take a picture of the fattest ass at Comicon and get a prize. Or is that too easy?"

It's not the first time a marketing stunt of EA goes awry.

In April 2009, the company was criticized for sending a number of media outlets a Godfather II press kit that included a very real set of brass knuckles, to promote their game based on The Godfather II. The snag: it’s illegal to own brass knuckles in a number of states.

At the E3 trade show in June 2009, EA angered Christian groups and confused journalists covering the event with the use of fake Christian protesters for promotion of its Dante's Inferno.

What are the main marketing mistakes EA made this time?

1. They only targeted male gamers
   
2. They made the incorrect assumption that everyone would understand the “tongue in cheek” and “good fun” spirit of the promotion
   
3. They did not properly addressing criticism from their fan base
   
4. They did not learn from past mistakes

It seems that EA is writing its own La Divina Commedia - Dante Alighieri would have been amused…..

How Freddo, an 80-year old frog, broke the mold - twice

On July 6, Cadbury launched its Freddo campaign, featuring Freddo’s first adventure: The Secret of the Golden Keys.

Freddo is the brainchild of Harry Melbourne, a chocolate mold maker at MacRobertson Chocolates, who told his boss in 1930 that frog-shaped chocolate would sell better than those shaped like mouse (the original concept). After making a sample and send to management, the marketing manager declared it a winner and history in the shape of Freddo, was born.

Eighty years later, more than 100 million Freddo chocolate frogs in a variety of flavors are produced in Australia each year.

On its 80th birthday, Freddo is hopping into cyberspace with a series of interactive stories and games designed to stimulate and educate children to mark the occasion.

Cadbury (who acquired the Freddo rights in 1965), stated: "We designed The Adventures of Freddo as a free website which aims to educate and entertain children in the digital environment, a medium this generation is so familiar and comfortable with, using a more modern version of the cheeky, loveable frog that their parents and grandparents grew up with."

But not everybody is charmed by Freddo. Activists against junk food advertising claim that it exploits loopholes in the self-regulation system to market chocolate to children.
There are currently three codes regulating the advertising of unhealthy foods to children in Australia:

• the Children's Television Standards that are part of broadcasting legislation;
• the Australian Association of National Advertiser's codes on advertising foods, beverages and on marketing to children;
• RCMI, which food companies started in January 2009

Cadbury (NYSE: CBY) admits that Freddo chocolates are part of its "pre-teen" product range, but says that the campaign itself does not feature any chocolate, is educational, and encourages an active lifestyle. Cadbury’s marketing motives are clear, and include launching Freddo internationally if he breaks sales records at home in Australia and New Zealand.

Cadbury obviously has a very good legal team on board. Since the Freddo character is a Cadbury trademark and there are no chocolate products showing in the animated films, the company does not appear to be breaching any rules in the various codes. Cadbury cleverly doesn’t actively market to children aged 12 (and under) and thus abides by its own action plan registered under the RCMI (Responsible Children’s Marketing Initiative).

Kate Watson, Cadbury’s spokesperson claims: "We're marketing to parents. Parents are the gatekeepers. Kids can't go on the website without parents registering the kids.”

Cadbury (and its legal team) must have been pleased when the Australian Senate voted down a bill down that would have banned junk food advertising to children.

Our 80-year old amphibian friend broke the mold trice, and for sure will keep on enticing the next generation of Australian kids - with the help of its parent Cadbury.

Marketing to the Twitterati - companies that tweet

It seems that global warming doesn’t endanger a new breed of animals: the Twitterati.

These are frequent Twitter users, whose life seems to consist of sending as much tweets and retweets as possible. When running out of tweet content (“still stuck in traffic”, “cannot find my left contact lens”), they retweet other people’s tweets. The “me” factor is so high on Twitter, that Sprint Nextel included a flock of blue twitter birds in one of its cell phone commercials (see illustration).

For those of you, who are not familiar with Twitter, think of a micro-blog. Instead of ample space to write your story (peppered with links and images) you have on Twitter.com a limited character length of 140. As one of my friends puts it: “it’s like writing text messages on your phone, only this time online in a blog."

Companies have also fallen in love with Twitter – big time. Just check out some corporate websites, and you will find “follow us on Twitter” at the bottom of the webpage. Companies embrace Web 2.0 with a passion, also since it makes them look good. But what exactly is Web 2.0?

Web 1.0 was a one-way communication from a company to the www-surfers using a static website. Web 2.0 is bi-directional; website visitors can send info to the company. At first mainly Web 2.0 websites were mainly online shopping sites. The next 2.0 wave consisted of web forms and blogs, followed by social networking communities. LinkedIn is one of the oldest, followed by MySpace and Facebook.

Enter Twitter, where you can express your feelings (or frustrations) in 140 characters or less. Is it a Good Thing for companies, or should Twitterati stick to “who-murdered-Michael-Jackson?”
Individuals can "Me!"-tweet about “going on vacation” or “don’t like my new sweater”. Companies however need to provide value. That’s the crux of the matter - any serious company must tweet about a product proposition. Many are too lazy and just put shortened URLs to their press releases in their tweets. If you are too much “Me!” as a company, you will be ignored by the Twitterati and not be retweeted.

What excites Twitterati and makes them to read a corporate tweet?

1. Lead for new jobs


2. Cool (free!) downloads


3. Hot news about the company linked to a current event


4. Great articles about an industry or area of interest (target your Twitterati!)


5. Links to interesting newsletters or magazine articles


6. Information about network/media events


7. Links to funny cartoons or clips


8. Links to great blog postings

To leverage Twitter, companies must be smart. They need to define their target group, offer tailored tweet content with a value proposition, and keep up the effort to maintain a Twitter presence.

A grasshopper’s marketing leap

Grasshopper, an 800 phone number provider for small businesses in the US, rebranded itself.

To advertise the new name (they were previously known as GotVMail) and brand, they grafted a clever marketing strategy.

They started with compiling a list of the 5,000 most influential people in the US. It included influential bloggers, journalists, celebrities, TV anchors, and CEOs (Pete Cashmore, Adam Ostrow, and Tamar Weinberg).

Then they created a package to be sent by snail mail consisting of real chocolate covered grasshoppers ( a wink to their new name) with a simple message and video URL. The URL linked to an inspirational YouTube video about how entrepreneurs can change the world.

The packages were shipped out by FedEx last May. Some of the recipients (Josh Lohensohn of CNET) posted videos online of themselves eating the grasshopper. The campaign created a lot of buzz, especially on blogs and Twitter.

Some data (source: mashable.com):

• 4,911% traffic increase from April to May 2009
• 144,843 video views with 162 comments
• 1,500 tweets
• 120 blog posts in one month
• Tweets from Guy Kawasaki, Kevin Rose, and Jason Calacanis
• 7 national TV mentions, including FOX

What are the success factors?

A sound concept
This was not just a renaming/rebranding, but a repositioning of the company. Needham-based GotVMail Communications LLC is a maker of communication systems for small businesses. They wanted to relaunch their company targeting entrepreneurship – a shift from being a telecommunications company to a company that helped entrepreneurs.

A theme that makes sense
The company chose the grasshopper to communicate the idea of jumping forward. Since grasshoppers can jump 20 times their own size, they nicely symbolize small businesses (their potential customers) that want to leap forward.

Flawless execution
The grasshoppers were farm-raised insects and dipped in chocolate. They were very professional packaged and clearly stated what was inside.

The front of the envelope said:
“Yes, these are real grasshoppers. Approved by the FDA of Thailand”.

On the back was written:
“You’re a risk-taker, a dream-realizer. What’s left to do that you haven’t already done? Eat a grasshopper. They’re farm raised, covered in chocolate and rich in protein. So, not only will you be breaking boundaries, but you’ll be eating healthy, too.”

The call to action was on the attached tag:
Entrepreneurs can change the world.Join the movement now!http://grasshopper.com/idea
Perfect marketing mix
This campaign combines a snail mail FedEx package with word of mouth (WOM) and social media. The landing page of the video URL made it easy for postings on Facebook, Twitter, YouTube and other sites using an AddThis widget.

Attainable goals
The Grasshopper campaign was able to achieve its main goals with a small budget:

• To get attention
• To hold interest
• To get people talking
• To be considered as a supplier

No word if PETA was among the 5,000…..

Corporate website 3.0 – Skittles brave jump into the marketing future

Skittles went where no candy maker has gone before – and launched a corporate 3.0 website.

Skittles are candy products, produced by Mars, Inc., and part of the Wrigley product line.

Mars spokesman Ryan Bowling told the Wall Street Journal, that the site was redesigned to better connect with its core teenage audience, which spends a lot of time using social media.

"The teen audience relies heavily on their peers for advice on products. This is a unique, unexpected way to engage and to be a part of the conversation."

How does this site work? The “homepage” of Skittles is a small banner that fixes itself on the top left of your screen. No matter which tab you click, the URLs remain www.skittles.com/xxx,
The tabs link to customer-generated content (Wikipedia, YouTube, Facebook and Twitter)

1. “Home” and “Products” link to the Wikipedia page with the product description

2. “Media” has two components: “Videos” that links to YouTube and “Pics” that links to Flickr

3. “Chatter” brings you to the Twitter page

4. “Friends” links you to a Facebook page

5. “Contact” is the only tab that connects to a standard corporate website – the contact form on the Wrigley website

6. “Other Gobbledygook” will take you to the copyright notice and legal disclaimer

7. The middle part is a dynamic banner. Once you click for more information, a new window opens with a dedicated website ( e.g., http://www.havemorefunds.com/)

It is the first time that I came across such a website 3.0 of a reigning consumer brand. Instead of Skittles reaching out to its customers, it allows them to communicate directly and in a highly visible way. There are some possible pitfalls and dangers though......

Does the website reach the target demographics?
To enter the site, you must first confirm that you are over 18. (Before able to login, you get the message: “Hold your horses. Before you can check out Skittles.com, you’ve gotta tell us your age. So spill it”. Aren’t most Skittles-consumers younger?

Is Twitter a good choice?
According to Peter Corbett, CEO of iStrategyLabs, there are no children on Twitter - the majority of application-users are between the ages of 18-49 years of age. Is Mars aiming for the parents of their child consumers or for a whole new demographic?

How are negative comments handled?
Is there a staff that monitors content and communications and that can handle damage control?

How does Skittles/Mars protect themselves and their customers from malware and Web 2.0 threats?
It is quite easy for cybercrooks to inject malicious code in any of the pages. (Michael Gray provides some great advise on his SEO blog)

What about SEO?
The site consists of an iframe with almost no independent content. Technically, Facebook, Twitter or Wikipedia are not visited, but the Skittles’ website pulls the content for you into an iframe.

How will it affect the overall Mars brand?
Did the the flood of obscene, racist, and otherwise tasteless tweets have an impact?

The website was launched in March 2009 and designed by agency.com.
According to agency’s executive director Chad Stoller: “It is a very bold campaign in the sense that they are letting consumers speak on behalf of the brand."

My personal take: I love the fact that Skittles embraced Web 3.0 and is brave enough to relinquish control. But it might too much unchartered territory with unpredictable and even uncontrollable results. I hope that Skittles will tell us how they fared – up till now, there have been no announcements or reactions from Mars or the agency. No matter what, I predict that this one will make it many MBA course materials and marketing handbooks.

In the mean time, all I can say is: chapeau!

Chinese Web Marketing – A case study from Money Cat

Money Cat Consulting is and Australian multi-lingual marketing company.
It provides innovative marketing solutions for corporations wishing to reach Chinese communities in Australia and abroad.

They launched a Chinese-language financial & investment website (http://www.moneycat.com.au), to reach Chinese investors.

To reach out and acquire members, they used various marketing & PR tools – with different levels of success.

When reaching for the Chinese market, these are the lessons that we can learn from Money Cat.

• Using newspapers is very expensive with a very low response rate. Especially advertisements have little effect, but some advertorials can generate a good level of interest depending on the specific product.
  
• Web banners can work sometimes, but they usually have a limited exposure period. It can be a good tool for branding, but Chinese web users do not click a lot on web banners anymore.
  
• Google Adword-campaign is not effective for reaching the Chinese market – the favorite search engine is Baidu. Google Adword and Yahoo keywords do work in Taiwan and Hong Kong, where English is is predominant Web language.
  
• Taiwanese websites are effective as a marketing channel, since many Chinese web users also look at Taiwanese websites for information. Especially articles on consumer goods and finance are popular.
  
• Blogs are highly effective, it generates consistent traffic. Chinese web users love to read and write blogs. Money Cat sent an article to 200+ blogs across Asia (and Australia), and saw their traffic grown tenfold in a month. However, it is important to target the right blogs for the right topics.
  
• Videos and Audios can be effective, but bandwidth is still a problem. Broadband infrastructure is not yet fully established across China, and quality is often distorted. Money Cat opted to upload video clips on Taiwanese and Hong Kong websites that can also be accessed by Chinese viewers.

Mayo de Cinco Marketing Mania

Cinco de Mayo is the celebration of the victory of the Mexican people over the French army in the La Batalla de Puebla on May 5th, at Puebla, Mexico.
(Puebla is 100 miles east of Mexico City). It should not be confused with Mexico’s Independence Day.

The reason why Cinco de Mayo became such a national celebration in the US is a nice lesson in marketing.

It started in 1966, when Coors Brewing Co. was facing a crisis. Chicano activists began protesting against the employment discrimination against Latinos working at Coors breweries and called for a boycott of Coors beer. Not exactly the corporate image you want for your company.

Coors did some brilliant crisis marketing – they started sponsoring Cinco de Mayo. It served multiple purposes: it kept them on the good side of their ethnic workforce; they kept their Latino customer base, and they bumped up their May beer sales to college students.

That’s the reason why Cinco de Mayo celebrations mainly take place across the U.S. and only locally in Mexico. The US-based Hispanic advertising community uses it as great promotional opportunity for their clients – promoting a wide range of products, including alcohol. Since Cinco de Mayo has been warmly embraced by the US population as a whole, there are now marketing campaigns galore.

A small selection:
1) The Food Network tells its consumers how to get ready for Cinco de Mayo – with a Rachel Ray fajita pan and a corn zipper
2) The Fine Living Network sends their customers 10 margarita recipes
3) Maxim magazine invites its readers to pick their favorite Mexican hottie

This year, Cinco de Mayo marketing activities got a setback. Many Cinco de Mayo festivals got canceled across the U.S. because of swine flu. Unfortunately, anti-Mexican sentiment also reared its ugly head in some places.

Similar to St. Patrick’s Day, Cinco de Mayo has become a marketing tool for many companies – especially alcohol companies.

Rest me to wish you all a fun Cinco de Mayo, but please be responsible - don’t drink and drive!
(illustration by courtesy of TMN).

How do you promote a tourist destination in time of recession? By linking it to a global job hunt!

To promote their Great Barrier Reef, Tourism Queensland launched in January 2009 a highly successful marketing campaign to get media exposure. They announced that they were looking for a caretaker for the Great Barrier Reef. Job applicants were cordially invited to apply for their Barrier Reef “dream job”.

According to the especially created website www.islandreefjob.com, the “best job in the world” is Island Caretaker, living on the Hamilton Island. The job is for 6 months, with a salary of Euro 10,000. The real work is to create weekly blogs, keep a photo diary, make video updates and conduct ongoing media interviews to promote “the wondrous Islands of the Great Barrier Reef”.

With wonderful tongue-in-cheek humor, additional duties are listed as: feed the fish (since there are over 1,500 species living there, they pretty much feed each other), clean the pool (an automatic filter is in place) and collect the mail (by joining the aerial postal service).Applicants were invited to apply by sending video – close to 35,000 respondents from 200 countries followed up. To make sure that the videos were not boring, the advertising agency (CumminsNitro in Brisbane responsible for the campaign) posted a (fake) video showing “Tegan” (one of their employees) getting a tattoo of the Great Barrier Reef to show her devotion to the tourist destination.

The focus will now turn to short-listing the Top 50, which will be announced on the Island Dream Job website on Tuesday, March 3. The Top 50 will be narrowed down to a final 11. In a clever marketing gimmick, 10 candidates will be short listed by Tourism Queensland, while an 11th 'wild card' applicant will be chosen by popular vote, thus guaranteeing ongoing media coverage. These eleven applicants will be flying to Hamilton Island in early May 2009 to take part in the final selection process. The final selection will be announced on May 6.

The applicants neatly represent the targeted tourist population. The highest number of applicants came from the United States, followed by Canada, Great Britain and Australia. Applicants are all ages, nationalities and come from all walks of life – including writers, tour guides, marine biologists, environmentalists, students, bloggers, mums and dads and retirees and celebrities such as an Amazing Race winner, a New Zealand travel show host and a former Young Australian of the Year.The main question remains if the costs justify the results.

One this is already clear – it put Hamilton Island firmly on the (media) world map

Legal oversight, marketing blunder or a stroke of marketing genius?

On Election Day last November, Starbucks launched a one day marketing campaign. It offered a free 12 oz. drip coffee to anyone who voted. However, this is illegal in the US. Federal law prohibits payment of money, goods or services in return for voting. Starbucks advertised the voter promotion on television during the comedy sketch show Saturday Night Live (for a brilliant spoof of the coffee chain click here).

Starbucks did some quick crisis management issued the following statement:
“To ensure we are in compliance with election law, we are extending our offer to all customers who request a tall brewed coffee."

As a result the wires buzzed with, "Did you hear about Starbucks?" which went hand in hand with: "Do you think Obama will win? "

Theis kind of viral buzz is a marketer's dream. Starbucks profited big time from their freebie:

• Many that came in for the free coffee left with purchased sandwiches, cookies or muffins.


• Others opted to upgrade their free plain coffee for a fancy grande mocha frappuccino latte or espresso.


• The Starbucks brand was plastered all over the media

The question remains if Starbucks made an honest mistake (in which case they should fire their legal advisor) or if it was a clever marketing ploy (in which case they should promote that marketing professional to a senior management position).

Quite likely, it was a case of an eager marketing beaver running off with a campaign without clearing it with legal first. If that is so, Starbucks presented us with a wonderful example of effective crisis management.

Although it turned out great for Starbucks in the end, I strongly advise all companies (regardless of industry or location) to run all planned marketing, sales or PR campaigns via their legal department or advisor before launch. This is even more critical if the company operates internationally.